FÊTEEKODispute & Refund Policy
Last updated: 10 July 2026
This page describes how to raise a delivery concern. The scope and terms supplied with your confirmed booking explain the commitments for that booking.
Our promise. We will review delivery issues against the agreed scope and discuss a remedy. Backup availability and any specific commitments must be confirmed in your booking documents.
1. If a vendor fails to perform
We plan contingency arrangements for each booking; a standby supplier is only reserved when specifically confirmed. If a vendor is a no-show, arrives unable to deliver, or falls short of the agreed scope, contact us so we can assess a replacement or other remedy. Replacement suppliers are subject to availability. You deal only with FÊTEEKO throughout — you never have to chase a vendor.
2. How to raise a dispute
- Contact us as soon as possible — during or right after the event is best — at hello@feteeko.ng or on WhatsApp.
- We aim to acknowledge within 24 hours and to resolve, or give you a clear plan, within 7 days.
- We'll review what was agreed against what was delivered, using our booking records, and put things right fairly.
3. Remedies
Depending on what happened, a fair remedy may include a replacement vendor, a partial or full refund of the affected portion, or a credit toward a future event. Where a failure is the vendor's fault, we withhold or reclaim that vendor's fee — any refund is assessed against the agreed booking terms and the affected service.
4. Cancellations by you
If you cancel a confirmed booking:
- 14 or more days before the event — deposit refunded, less a reasonable administrative fee.
- 5 to 14 days before — deposit forfeited.
- Under 5 days before — deposit forfeited, and any vendor costs already committed on your behalf remain payable.
5. Changes & rescheduling
Tell us as early as you can. We'll always try to reschedule or adjust rather than cancel — subject to vendor availability and any costs already committed.
6. How refunds are paid
Approved refunds are returned to your original payment method (or by bank transfer) within a reasonable period, typically 5–10 business days after we confirm the outcome.
7. What's outside our control
We stand behind delivery, but we're not liable for events genuinely beyond our reasonable control (for example, extreme weather, unrest, or other force majeure). Even then, we'll do our best to reschedule or find a fair resolution.
8. Contact
To raise a dispute or ask about a refund: hello@feteeko.ng.
This policy works alongside our Terms of Service and Privacy Policy.